Overview

At Ankee Cabinet USA, customer satisfaction is our priority. Due to the nature of cabinetry products, all returns and refunds are subject to the conditions outlined below.

Please inspect your order immediately upon delivery and contact us if there are any issues.

Return Eligibility

Returns may be accepted within 30 days of delivery for eligible items that meet all of the following conditions:

  • Product is unused and unassembled.

  • Product is in its original packaging.

  • Product is in resalable condition.

  • Customer has proof of purchase.

Returns requested after 30 days from delivery may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Special order products

  • Custom or modified cabinetry

  • Assembled cabinets that have been installed

  • Products showing signs of use, damage, or alteration

  • Clearance, closeout, or final sale items

  • Products returned without original packaging

Damaged or Missing Items

Customers must inspect all shipments upon delivery.

Any visible damage, shortages, or missing items must be:

  1. Noted on the delivery receipt or bill of lading before signing.

  2. Reported to the delivery driver.

  3. Reported to Ankee Cabinet within 24 hours of delivery.

Failure to document shipping damage at the time of delivery may result in the claim being denied by the freight carrier.

For detailed shipping damage procedures, please refer to our Shipping Policy.

Concealed Damage

If concealed damage is discovered after unpacking, customers must notify Ankee Cabinet within 5 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the damage

  • Photographs of the product packaging

Claims submitted outside this inspection period may not qualify for replacement coverage.

Refunds

Once a returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days after processing.

Original shipping charges are non-refundable.

A restocking fee may apply to eligible returns.

Return Shipping

Unless the return is the result of our error, damaged merchandise, or defective products, customers are responsible for all return shipping costs.

Returned products must be shipped using a trackable shipping service.

We recommend purchasing shipping insurance for higher-value orders.

Exchanges & Replacement Parts

We do not offer direct product exchanges.

If a product arrives damaged, defective, or incomplete, we will review the claim and, when approved, provide replacement parts or replacement products as necessary.

Order Cancellations

Orders may be canceled before processing and shipment.

Once an order has entered production, packaging, or shipment, cancellation requests may be subject to fees or may not be possible.

Please contact us immediately if you need to modify or cancel an order.

Trade & Wholesale Orders

Approved wholesale, contractor, builder, and trade account purchases may be subject to separate return policies and conditions.

Please contact your account representative for details.

Contact Us

If you have questions regarding returns, refunds, damaged products, or warranty claims, please contact us:

Phone: 407-505-0375
Email: hello@ankeecabinet.com

Ankee Cabinet USA reserves the right to update or modify this policy at any time without prior notice.