Orders are usually shipped via commercial freight carrier; however, sometimes UPS Ground is used. This is solely at the discretion of the warehouse, and special shipping cannot be requested. We provide curb side delivery only. Please note that drivers will not be responsible for disposing and removing of packing materials.
If your order is shipped via freight carrier, they will usually call prior to delivery, although this is not guaranteed. If the carrier attempts delivery without notice, and no one is available to sign for the delivery, they will contact you via telephone to make arrangements. You must agree on a delivery date within 3 days of the initial contact by the carrier. It is the responsibility of the customer to be available to accept the freight during the carrier’s delivery times; the carrier does not work around the consignee’s schedule.
If your order is shipped via FedEx or UPS, there is no call or pre-delivery arrangements. FedEx or UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal. They may choose to leave the package without a signature (usually on the porch); this is at their discretion.
Please note that an additional freight charge will be assessed for orders coming from multiple warehouses.
Any shortages and or damages must be marked on the bill of lading and the driver must be notified.
When you receive your order it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. Any missing items must be reported to the driver and marked on the bill of lading and a copy sent to email@example.com. Also, you must call the office at 1-407-505-0375 to notify us immediately of the shortage.
URGENT MESSAGE – PLEASE READ BELOW:
THIS IS NOT AN “IN HOME” DELIVERY
THIS IS A TAILGATE/CURBSIDE DELIVERY. AT THE TIME OF YOUR SCHEDULED DELIVERY, YOU MUST HAVE TWO ABLE BODIED PEOPLE TO LIFT CABINETS OFF THE BACK OF A DOCK HEIGHT TRUCK ( 48” OFF THE GROUND). THE DRIVER WILL ONLY BRING THE CABINETS TO THE BACK OF THE TRUCK. YOU THEN TAKE THEM INSIDE AFTER FOLLOWING THE INSPECTION PROCEDURE LISTED BELOW.
URGENT MESSAGE – PLEASE CONTINUE TO READ BELOW:
When you receive your order it is important to verify all items are there. Regardless of shipping method, you must check your order for completeness at the time of delivery. You must also inspect for any damage to the outside packaging. The best way to do this is to break down the skid and inspect all sides of each box for potential shipping damage. (IF THE DAMAGED AND/OR MISSING ITEMS ARE NOT NOTED ON THE BILL OF LADING AT THE TIME OF DELIVERY, THE CLAIM WILL BE DENIED. THERE ARE NO EXCEPTIONS.) Any missing and/or damaged items must be reported to the driver and marked on the bill of lading. You must then go to our website and use our claim form: Damage Warranty Claim Form If for some reason the claim form is not working, follow the same instructions required in the claim form and email the detailed list and pictures to firstname.lastname@example.org
When making a claim please make sure to include detailed pictures of the damages, the bill of lading with damages and/or missing items noted. Also, please call the office at 1-407-505-0375 to notify us immediately of the shortage and/or damage(s) that have occurred during shipment. Phone notification does not eliminate your responsibility to note exceptions on the bill of lading for any damaged and/or missing items.
Within (5) DAYS receiving the shipment you must begin to assemble RTA cabinets and open Assembled cabinets and report any concealed damage and/or warranty issues. Please use the claim form on our website for concealed damage and warranty issues – Damage Warranty Claim Form
PLEASE BE ADVISED THAT ANY CLAIM THAT IS DENIED WILL RESULT IN YOU HAVING TO PAY FOR ANY CABINET OR PART AND ANY SHIPPING COST.
This process has been set into place to ensure you will get the replacement part(s) needed.
This policy is subject to change without notice.